Problem: My problem isn't listed here.
Problem: The solutions to my problem didn't solve it.
Solution:
First, search Google and the forums, particularly the release thread for the problematic download, and see if anyone else has already had and maybe fixed the issue you're experiencing. Many problems can be solved by finding solutions to the same issue or similar issues someone else has also experienced.
If you can't find a existing solution, post a message politely asking for help on the forums. If one exists, it's best to post this in the release thread for that which you are having issues with, otherwise start a new thread with a helpful title (e.g. not "Help").
Remember to include as much information as you can. This includes:
Problem: The solutions to my problem didn't solve it.
Solution:
First, search Google and the forums, particularly the release thread for the problematic download, and see if anyone else has already had and maybe fixed the issue you're experiencing. Many problems can be solved by finding solutions to the same issue or similar issues someone else has also experienced.
If you can't find a existing solution, post a message politely asking for help on the forums. If one exists, it's best to post this in the release thread for that which you are having issues with, otherwise start a new thread with a helpful title (e.g. not "Help").
Remember to include as much information as you can. This includes:
- Anything in particular the issue is limited to (e.g. if it only happens on a particular map or with a particular bus).
- Anything you've installed or changed immediately before this issue started occurring.
- If you are getting an error message, post the full-wording of that message. Unfortunately OMSI error messages are frequently vague and unhelpful, so on it's own this isn't too helpful.
- If you're experiencing a crash, freeze, error messages, missing sections of map, etc. attaching your logfile (logfile.txt in the root of your OMSI install) can be helpful.
- Anything you've already tried that didn't work.